Our Services

Our Services

Inbound Contact Centre

At Britcabs, we prioritize efficiency, reliability, and customer satisfaction, understanding that  the critical-role timely support plays in the transportation industry. Our dedicated team of professionals are available 24/7 to provide seamless assistance, ensuring your customers receive the same level of care and attention that your company stands for.

Whether it’s handling fare inquiries or addressing concerns from recent trips, our agents are trained to manage every inbound call with the same professionalism and attention to detail you would expect. With friendly, prompt and well-trained staff, we follow your established protocols to deliver high-quality customer service. By partnering with us, you can save valuable time, energy, and resources.

Why Choose Britcabs for Inbound Call Center Services:

  • Expert Agents: We specialize in managing customer queries and complaints with care and efficiency.
  • Cost-Effective Solution: Outsource your inbound calls to save on training and operational expenses.
  • Full Agent Integration: We handle the training and onboarding of agents to seamlessly fit into your business.
  • Free 7-Day Trial: Experience our service risk-free for 7 days to evaluate how it works for your business.
  • Specific Expertise: Our team is equipped to handle specialized services like dental phone answering.
  • Brand Loyalty: Your reputation is our reputation, ensuring high customer satisfaction and loyalty.

Let Britcabs manage your inbound calls so you can focus on expanding your taxi business across the UK.

Taxi Dispatch Services & Reservation

At Britcabs, we specialize in seamless taxi dispatch services, tailored to meet the unique needs of UK cab companies. Our highly skilled dispatch team is available 24/7 to efficiently manage your fleet, ensuring that every booking, driver, and route is handled with precision. Whether you’re using iCabbi or Cordic Dispatch systems, our experts are fully trained to operate within these platforms, optimizing dispatch efficiency while minimizing downtime.

With Britcabs, your drivers and customers will experience top-notch service that mirrors the professionalism of an in-house team. We focus on providing timely communication, smooth coordination, and effective problem-solving, ensuring that your business runs like clockwork. Whether it’s peak hours or late nights, you can trust Britcabs to keep your operations moving smoothly while delivering exceptional service to your customers.

Choose Britcabs for reliable, round-the-clock dispatch management, and take your taxi business to the next level!

Virtual Assistance

Are daily administrative tasks consuming your valuable time and pulling you away from strategic business activities? Britcabs offers a game-changing solution with our top-notch Virtual Assistant services. Our VAs are here to take over the routine tasks that can bog you down, allowing you to focus on what truly matters—growing your business and enhancing your core operations.

With Britcabs, you get a dedicated virtual assistant who excels in call answering, appointment scheduling, internet research, and more. Our team is composed of skilled professionals with expertise in marketing, finance, business administration, and other critical areas, ready to tailor their services to your specific needs.

Why choose Britcabs for your virtual assistant needs? Our VAs offer:

  • Efficiency: Streamline administrative tasks and boost productivity.
  • Expertise: Professionals with backgrounds in various fields, ensuring high-quality support.
  • Flexibility: Adaptable to your unique business requirements.
  • Cost Savings: Reduce overheads and focus your budget on growth initiatives.

Let Britcabs handle the details while you drive your business forward. Experience the benefits of having a dedicated virtual assistant and transform how you manage your day-to-day operations.

Book-keeping Service

At Britcabs, we understand that managing your business’s finances is essential but can also be time-consuming and complex. That’s why we offer expert Book-keeping services designed to take the hassle out of financial management. From recording daily transactions such as sales, purchases, payments, and receipts to managing payroll and generating accurate financial reports, our team ensures that every aspect of your Book-keeping is handled with precision and care.

By outsourcing your Book-keeping to Britcabs, you can focus on what really matters—growing your business and delivering exceptional customer experiences. Our experienced book-keepers not only keep your financial records in perfect order but also provide valuable insights through organized reports that help you make informed business decisions. Whether you’re a startup or an established company, we offer customized Book-keeping solutions that scale with your needs, ensuring your finances are always in check.

Optimize your business operations and free up your time by partnering with Britcabs. Let us help you build a solid financial foundation while you focus on driving your business forward. Together, we’ll take your business to new heights with reliable, efficient, and stress-free Book-keeping services.

Always Here for You

Available 24/7, Britcabs provides personalized Book-keeping services, from basic financial tasks to tax returns. Let us handle the numbers while you focus on your success!

Data Entry

At Britcabs, we go beyond just call answering  & dispatch services—we also offer comprehensive data entry solutions to streamline your business operations. From data collection and database management to email responses and future bookings, our team is equipped to handle it all. Whether you’re managing customer details, reservation records, or voice recording data, our highly trained data entry professionals ensure accuracy, efficiency and organization.

We understand that managing large volumes of data can be overwhelming, especially when it’s an ongoing process. That’s why our experts are here to take the burden off your shoulders, ensuring that your data is entered, processed, and recorded in a logical and structured way. With decades of experience in data management, Britcabs guarantees smooth database operations, allowing you to focus on growing your business.

Let Britcabs simplify your data entry and office support tasks, and enjoy the peace of mind that comes from knowing your business is in expert hands.

24/7 Chat Support

Elevate your customer service with Britcabs’ cutting-edge chat support solutions. Our 24/7 live chat agents are dedicated to providing your customers with instant, efficient, and effective support, ensuring that no query goes unanswered.

With Britcabs, you get:

  • Real-Time Engagement: Connect with your customers as soon as they arrive on your site. Our agents are ready to start meaningful conversations and address inquiries within seconds.
  • Enhanced Customer Experience: We leverage the latest technology to deliver a seamless chat experience, tailored to meet your customers’ needs and preferences.
  • Data-Driven Insights: Our chat support doesn’t just resolve issues—it collects and analyzes data to help you understand trends, opportunities, and performance metrics, allowing you to continuously improve your customer service strategy.
  • Cost Efficiency: Our chat support services are not only effective but also cost-efficient. Enjoy the benefits of increased customer satisfaction and conversion rates without the high overheads of traditional support methods.

Britcabs transforms customer interaction into a strategic advantage. By outsourcing your chat support to us, you foster deeper, long-term relationships with your customers while boosting your operational efficiency. Let us handle the chat while you focus on growing your business and delighting your customers.

Britcabs as a Strategic Partner?