Global Outsource Partner
Helping UK taxi firms operate smarter and scale easier
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Well Seasoned Operators
ABOUT OUR COMPANY
Welcome to Brit Cabs Connect, The Professional Backbone of Your Fleet
At Brit Cabs Connect, your dispatch desk becomes a powerhouse of reliability rather than a source of stress. Founded by a team of industry veterans with over a decade of front- line experience, we manage your call and dispatch operations with total precision. You get scalable 24/7 support that understands the urgency of a high- priority transfer and the need for seamless communication. This isn't just call answering. It is a strategic partnership that clears the chaos from your desk so you can focus on the road and grow your business.
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+44 20 4592 3496
Industries We Serve
Well Seasoned Operators
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Clientele
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our services
Our Specialized &
Core Services
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Delivering Excellence Across Industry-Leading Dispatch Systems
At Brit Cabs Connect, our call-answering and dispatch teams are fully trained to operate all major taxi dispatch platforms used across the UK. We work seamlessly within your existing system ensuring efficient job allocation, accurate reporting, real-time communication with drivers, and smooth handling of customer bookings.
icabbi
Autocab
Cordic
Cab9
Sherlock
Cab Treasure
Limo Anywhere
MediRoutes
FAQs
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Does Brit Cabs Connect provide 24/7 call answering for UK businesses?Yes. We offer reliable 24/7 call answering services tailored for taxi firms, medical practices, and hotels. Our professional team ensures you never miss a booking or enquiry, regardless of the hour.
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Can I use your services as a plug and play solution for busy shifts?Absolutely. Our plug and play call handling allows you to divert lines instantly during peak periods or staff shortages. This ensures you capture every lead without the overhead of hiring additional in-house receptionists.
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How do your operators learn my specific brand voice?Our team is trained on your specific protocols, greetings, and software. Whether you run a legal firm or a restaurant, we act as a seamless extension of your office to maintain a professional brand identity.
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How does your dispatch support improve fleet efficiency?Our dispatch management services focus on reducing dead mileage and improving response times. We use real-time route optimisation and driver allocation to keep your private hire or courier fleet running profitably.
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Which booking platforms can your dispatchers use?Our team is proficient in all major UK taxi dispatch software. We integrate directly into your existing system to manage bookings and driver communication without requiring any technical migration.
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Can you help my website rank higher on Google?Yes. Our local SEO services focus on high-intent keywords like "taxis near me" or "best catering in [City]." We optimise your Google Business Profile and website content to put you ahead of local competitors.
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Are your website designs mobile-friendly and fast?Every site we build is a mobile-responsive website optimised for speed and conversions. We ensure your booking buttons and menus are easy to access, which is essential for capturing customers on the move.
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What are the response times for your live chat support?We offer instant live chat support to answer customer queries in real-time. Fast response rates are proven to increase conversion rates for e-commerce sites and service-based businesses like car rentals.
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How do you manage high volumes of customer emails?Our email management service organizes and prioritizes your inbox, ensuring professional replies within minutes. We handle everything from booking confirmations to general enquiries, freeing up your internal staff.
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Is your onboarding process complicated?Not at all. Our business onboarding is streamlined to get you set up within 48 hours. We handle the technical integration and staff briefing so there is zero downtime for your operations.
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Is my client data protected under UK law?Yes. We are fully GDPR compliant and use encrypted systems to handle all customer data. Whether we’re managing medical appointments or taxi bookings, security and confidentiality are guaranteed.
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How does your social media management drive local sales?We create targeted content and local social media campaigns that increase foot traffic for restaurants and shops. By engaging with your local community, we build brand loyalty and drive direct online bookings.
Our Prestigious Clients Opinion
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"After initial hesitance about outsourcing our calls, Brit Cabs have allayed any concerns with every interaction. An efficient onboarding service has been matched by the peace of mind we now have when calls are directed through to Brit Cabs. The staff are knowledgeable, polite and professional and have matched the high customer standards we have always had as a company. Their knowledge of iCabbi and willingness to adapt to our own processes has been highly impressive. We absolutely recommend Brit Cabs to any firm looking to outsource their calls"
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"We've used Brit Cabs since August last year. After initial reservations, we've been very impressed by the outstanding service offered especially with such an affordable fee. Our designated operators went out of their way to adjust to our protocols and have retained and implemented a vast amount of information to ensure seamless transition between our locally based office and when the calls are sourced to them. Would definitely recommend!"
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We shifted to them after being disappointed by another outsourcing firm. We were more concerned this time but Brit Cabs handling our phones 24/7 has been a really effective decision. Our operators sound professional and know the local landmarks really well. Really appreciated
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It’s been a pleasure working with heba. The efficiency of our driver scheduling has improved massively. The dispatchers are quick to pivot when a driver gets stuck in tunnel traffic, keeping our customers much more happy. Best operators and dispatchers I’ve had.
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They recently rebuilt our booking website. It’s much faster now, and the mobile interface is actually usable for our customers. Highly recommend for any taxi company needing a tech refresh.
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Totally impressed by Faran and his setup. For a cafe as busy as hours, the phone is a constant distraction. We diverted our calls completely to them, and they handle everything from allergen questions to large group bookings effortlessly.
