Our Services
Brit Cabs Connect provides your firm with a full-fledged inbound contact center tailored for the private hire industry. This partnership gives you an elite front-of-house team that handles everything from high-volume bookings and driver dispatch to customer support and complaint management. You get a professional, 24/7 command center that keeps your fleet moving and your customers satisfied, all while eliminating the costs and headaches of managing an internal control room.
Call Answering
You get a professional front-end that handles every call with the precision your brand requires.
Our operators manage high-volume surges with a calm, helpful demeanor that secures customer loyalty and eliminates missed leads.
What is Included:
- 24/7 Customer Support
- Professional Query Handling
- Formal Complaint Registration
- Priority Booking Assistance
- VIP & Account Management
- Multi-Line Volume Control
Booking & Dispatch
We manage the entire lifecycle of every job, from the initial ring to the
final drop-off, with total accuracy.
By combining hands-on experience with your technology, we ensure
jobs are allocated logically to maximize driver earnings and reduce
dead mileage.
This strategic approach keeps your fleet moving efficiently and your
drivers supported in real-time.
What is Included:
- Booking Management (Entry, Cancellation, Amendments)
- Expert Driver Coordination
- Advanced Route Optimization
- Real-Time Job Allocation
- Fleet Status Monitoring
- Peak-Hour Demand Management
Email & Chat Support
Capture the digital-first market by offering instant responses across
your website, app, and email.
We provide a 24/7 digital desk that manages inquiries and bookings on
your customers’ preferred platforms.
This multi-channel approach ensures you never lose a lead to a
competitor while freeing you from monitoring screens all day.
What is Included:
- Live Web Chat Support
- Email Booking Management
- App Inquiry Responses
- Social Media Messaging
- Digital Lead Conversion
- Instant Feedback Handling
Bookkeeping & Accounting
Remove the administrative burden of tracking fares and driver payouts
with our specialized financial support.
We handle the daily complexities of reconciliation and accounts to give
you a clear, organized view of your profit margins.
You gain a streamlined back-office that keeps your records compliant
and your business running smoothly.
What is Included:
- Daily Fare Reconciliation
- Driver Commission Tracking
- Invoice Generation & Management
- Expense Categorization
- Account Statement Prep
- Detailed Financial Reporting
Digital Marketing
Build a dominant online presence that puts your fleet in front of local
passengers exactly when they need a ride.
From SEO to professional web development, we deploy high-impact
strategies designed to drive bookings and increase brand authority.
We handle the technical growth so you can focus on the road.
What is Included:
- Local SEO Optimization
- Social Media Management
- Custom Web Development
- PPC & Ad Campaign Strategy
- Brand Identity Design
- Content Marketing for Growth
Driver Recruitment
Finding qualified drivers can be one of the biggest challenges for any
fleet.
With Brit Cabs Connect, we streamline the recruitment process so you
can focus on running your business.
From sourcing candidates to screening, shortlisting, and onboarding,
our team helps you build a reliable, skilled fleet without the usual
stress.
What is Included:
- Candidate sourcing & advertising
- Screening & shortlisting qualified applicants
- Onboarding & basic training support
- Compliance checks & documentation assistance
