Booking & Dispatch
Every Ride, Managed End-to-End
From the moment a customer calls or books online, Brit Cabs Connect handles the entire lifecycle of each job with precision.
We combine hands-on industry experience with your technology to ensure every passenger and driver stays happy by:
- Allocating Jobs Efficiently
- Maximizing Driver Earnings
- Reducing Dead Mileage
- Optimizing Route to Match ETA’s
Why Booking & Dispatch Matters
- Inefficient dispatching costs money, time, and customer satisfaction. Misallocated jobs, dead mileage, and late pickups frustrate both drivers and passengers. Our trained dispatchers work as an extension of your team, optimizing fleet performance in real-time.
What We Take Care Of
- Allocating Jobs Efficiently
- Expert Driver Coordination
- Advanced Route Optimization
- Real-Time Job Allocation
- Fleet Status Monitoring
- Peak-Hour Demand Management
Online Support
Customization
Time and Attendance
Quality Check
Satisfaction
WHAT WE TAKE CARE OF
Peak Hours Management
We prioritize high-volume periods like Friday/Saturday nights, airport runs, and events, ensuring no booking is missed and every ride is allocated efficiently.
Dead Shifts & Off-Peak Optimization
During quieter periods, we manage cancellations, reschedules, and future bookings to keep drivers productive and minimize idle time.
Weekend & Bank Holiday Coverage
Extra demand doesn’t stress your team. Our dispatchers handle weekends and public holidays with the same precision, keeping your fleet moving and your customers happy.
Real-Time Problem Solving
Traffic jams, vehicle breakdowns, or last- minute booking changes? We coordinate solutions instantly, reallocating jobs, updating drivers, and informing passengers in real-time.
How It Works
- We work with your dispatch system and protocols to mirror your operations.
- Each booking is assigned logically, balancing driver location, availability, and earnings potential.
- Fleet status and job completion tracked in real- time for efficiency and reporting.
- Data on job allocation, peak-hour demand, and fleet performance to refine operations.
Benefits for Your Business
- Maximize driver productivity and earnings
- Minimize dead mileage and wasted time
- Ensure timely pickups and satisfied passengers
- Reduce operational stress on in-house teams
- Gain actionable insights from real-time reporting
Client Testimonials
Missed calls mean missed business. Long wait times frustrate customers and push them to competitors. Missed calls mean missed business. Long wait times frustrate customers and push them to competitors.
It’s been a pleasure working with heba. The efficiency of our driver scheduling has improved massively. The dispatchers are quick to pivot when a driver gets stuck in tunnel traffic, keeping our customers much more happy. Best operators and dispatchers I’ve had.
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How does Brit Cabs Connect improve driver allocation for my taxi fleet?
We assign jobs logically based on driver location, availability, and efficiency, reducing dead mileage and increasing earnings.
Can your dispatch team handle high-volume bookings during peak hours?
Yes, our team manages surges during peak periods, ensuring no ride requests are missed.
Do you optimize routes for drivers?
Yes, we provide advanced route optimization to reduce travel time, minimize fuel costs, and improve service speed.
Can you manage cancellations and reschedules in real-time?
Absolutely. All changes are handled promptly and communicated to drivers to keep operations smooth.
Will I receive reporting on fleet performance and job allocation?
Yes, detailed reports are provided to monitor peak demand, job completion, and overall operational efficiency.
